Our PoliciesMINIMUM ORDER:
SHIPPING: We ship by UPS Ground unless otherwise requested. Your website order will be processed 2 – 3 business days. Freight cost will be added to your order during processing. Standard shipping is applied for all web orders.
BACKORDERS: Our website could not reflect our current inventory. It is possible that some items listed on the website could be out of stock. If an item is not available, we will place the item on back order and ship when it is available. If the item is back ordered for 30 days or more, we will call the customer to see if they still want the item. We strive to always have inventory and rarely have back order.
CLAIMS/RETURNS: All sales are final and returns must be approved by The Rose Lady. All damaged merchandise must be reported within 7 days of receipt of merchandise. Returns will not be accepted 30 days of invoice date. We are not responsible for damage due to customer or consumer use or abuse.